Well, That Was a Waste of Time

[bjarvis]

I had a confirmed car maintenance appointment with Sport Honda in Silver Spring, MD, this morning. I had a recall notice for my Civic (the airbag inflator tends to go a little overboard) so I made an appointment to drop off the car and have cuyahogarvr drive over in the minivan with me to bring me home.

We get there and find they have no replacement inflator cartridges. They're on order but wont' be in until next week. I now have an appointment for Wednesday.

Hey, Sport Honda: you guys knew I had a confirmed appointment expressly for this purpose. Why didn't you contact me to reschedule? Or knowing there were no parts available, not make the appointment for today in the first place?

You can be damn sure I'm telephoning them Wednesday morning before leaving the house to reconfirm (a) they have the appointment on the books, (b) that they have the part and (c) that they're really, really sure they have the part.

Comments

[allanh.livejournal.com]

Write a letter. A mean one. To Honda America, and cc: the service manager at Sport Honda. Ask them who's going to compensate you for an hour of wasted time off from work (or inflate it beyond an hour if you wish) at $___/hour that you've lost taking your car in to find that they didn't have the part for the service you scheduled in advance.

Since so few people write letters these days--or even emails, for that matter!--you'll get someone's attention. It may take a while, but you might find a nice credit applied to your next service bill.