Customer Annoyance

[bjarvis]

For a company which likes to position itself as a key component of the Internet and indispensible supplier of hardware for web-based transactions, Sun Microsystems sucks pretty badly.

Their online support case system is down currently. That's never a good sign.

Telephoning their support number instead, I'm discussing issues with a guy who can't find any information under my ESID, our company's contract code or even our company name. Even when I gave him the disk model information (ST39103LC), he couldn't find it in their parts catalog.

There goes 30 minutes of my life I'll never get back. Grrr.

Comments

[snowboardjoe.livejournal.com]

Sun has not been the greatest lately. Back in January when we were putting together a huge quote (over $1M) we were trying to get some extended support for some of the systems. We had to wait 2 WEEKS because their system was down for maintenance and could not give us quotes on that. Amazing.

[otterpop58.livejournal.com]

when/if you finally find someone who cares inside Sun, you should complain loudly about how they wasted your time. escalate it if necessary.

[kent4str.livejournal.com]

And, meanwhile, the on-line service section of that bastion of all things techno, the U.S. Patent and Trademark Office, is also down. Whee.

[bjarvis.livejournal.com]

Who knew both organizations were running their back-end systems off the same Apple IIe?