Customer Annoyance
Mar. 24th, 2008 11:25 am![[personal profile]](https://www.dreamwidth.org/img/silk/identity/user.png){kind=small}
bjarvisFor a company which likes to position itself as a key component of the Internet and indispensible supplier of hardware for web-based transactions, Sun Microsystems sucks pretty badly.
Their online support case system is down currently. That's never a good sign.
Telephoning their support number instead, I'm discussing issues with a guy who can't find any information under my ESID, our company's contract code or even our company name. Even when I gave him the disk model information (ST39103LC), he couldn't find it in their parts catalog.
There goes 30 minutes of my life I'll never get back. Grrr.
Their online support case system is down currently. That's never a good sign.
Telephoning their support number instead, I'm discussing issues with a guy who can't find any information under my ESID, our company's contract code or even our company name. Even when I gave him the disk model information (ST39103LC), he couldn't find it in their parts catalog.
There goes 30 minutes of my life I'll never get back. Grrr.
