Work Ticket Change Management?

[bjarvis]

Dear Lazywebz:

My Dear Employer has been using Atlassian's Jira system for bug tracking. What we really need however is a proper change management system, one that enforces & records an approval process for work tickets.

Any recommendations for a change control system? The powers-that-be don't want to give up Jira so something which can interact with it would be ideal, but I'm open to anything reasonably priced.

I've used Remedy at my prior employer so that's already on my list.

Comments

[snousle.livejournal.com]

I've used Perforce and a few other things a little, but am generally satisfied with Microsoft TFS. There are a few things related to branching that have led some people to declare it (earlier versions?) inadequate, but I find it very easy to get along with if you are working in a windows environment. Not sure if that's the case.