Not sure if you remember, but when I changed phones a couple of years ago, I ran into a similar situation with Sprint, so I called and spent much time on the phone with an operator who ended up giving me a new phone at a reduced rate, with the same plan AND she found me a couple of additional discounts to level my monthly bill to the point where me monthly charge didn't change.
Not saying you should switch to Sprint, but it might be worth a phone call to Verizon customer service so that you can spell out your loyalty and what you expect for it.
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Date: 2013-05-29 01:08 am (UTC)Not saying you should switch to Sprint, but it might be worth a phone call to Verizon customer service so that you can spell out your loyalty and what you expect for it.