At my first post-college job, I kept a hardcopy notebook of every support call or trouble ticket I worked. Customer name, organization, system serial number, ticket number, and any notes on the issue. Useful at the time, less so a decade plus later so these have been shredded and destroyed instead of following me around the country whenever I move (MI TX IL MA MN so far).
I no longer keep a daily log of what I did on a specific day. I do keep an ongoing status report window open and send them off on a week-by-week basis to $manager just before I leave at the end of my week. It's a high-level list of what I worked on, who I sent mail to, that kind of thing. It doesn't include things like specific trouble-tickets because that's queryable in the ticket database. I have these weekly reports available on live spindle in case I need to go back, and can consolidate them into monthly or quarterly or even annual reports as needed, e.g. for an annual or semiannual review.
When I'm unemployed and there's much less data to go in them, I default to monthly, mainly to keep track of where I've sent resumes for which positions.
Since hardcopy isn't searchable, I keep mine in electronic (plaintext) form on a disk physically on my home network. I ssh from work to home to edit it, and send the edited weekly reports to $manager. (He doesn't see the "Home network changes" or "Jobhunt" sections, for example.) I'm reasonably confident I'm the only one on my team of (now) six to submit status reports of any kind.
![[personal profile]](https://www.dreamwidth.org/img/silk/identity/user.png){kind=small}
no subject
Date: 2006-11-17 09:49 pm (UTC)Yes and no.
At my first post-college job, I kept a hardcopy notebook of every support call or trouble ticket I worked. Customer name, organization, system serial number, ticket number, and any notes on the issue. Useful at the time, less so a decade plus later so these have been shredded and destroyed instead of following me around the country whenever I move (MI TX IL MA MN so far).
I no longer keep a daily log of what I did on a specific day. I do keep an ongoing status report window open and send them off on a week-by-week basis to $manager just before I leave at the end of my week. It's a high-level list of what I worked on, who I sent mail to, that kind of thing. It doesn't include things like specific trouble-tickets because that's queryable in the ticket database. I have these weekly reports available on live spindle in case I need to go back, and can consolidate them into monthly or quarterly or even annual reports as needed, e.g. for an annual or semiannual review.
When I'm unemployed and there's much less data to go in them, I default to monthly, mainly to keep track of where I've sent resumes for which positions.
Since hardcopy isn't searchable, I keep mine in electronic (plaintext) form on a disk physically on my home network. I ssh from work to home to edit it, and send the edited weekly reports to $manager. (He doesn't see the "Home network changes" or "Jobhunt" sections, for example.) I'm reasonably confident I'm the only one on my team of (now) six to submit status reports of any kind.