For each job, I keep a running log of everything I do, kind of like a bomb squad defuser keeping a running dialog going of which wires he's cutting.
The comparison is not entirely tongue-in-cheek. And the extended logs serve several purposes.
My staff calls these roman-a-clefs, "Allan's latest novels". On the other hand, about half of the people who make fun of them, come back to me later and ask me about some technique they spotted in there that they'd never heard of.
The novels also give clients a sense of worth; they feel better spending (large amounts of money per hour) for my services if they know what I'm doing.
Finally, when working with Novell, Microsoft, Symantec, SyncSort, HP, Dell, or IBM Support ... emailing them the log while we're on the phone saves lots of time and energy, and helps them to help me solve the problem faster, since they can see exactly what I've done prior to calling them.
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Date: 2006-11-17 04:57 pm (UTC)The comparison is not entirely tongue-in-cheek. And the extended logs serve several purposes.
My staff calls these roman-a-clefs, "Allan's latest novels". On the other hand, about half of the people who make fun of them, come back to me later and ask me about some technique they spotted in there that they'd never heard of.
The novels also give clients a sense of worth; they feel better spending (large amounts of money per hour) for my services if they know what I'm doing.
Finally, when working with Novell, Microsoft, Symantec, SyncSort, HP, Dell, or IBM Support ... emailing them the log while we're on the phone saves lots of time and energy, and helps them to help me solve the problem faster, since they can see exactly what I've done prior to calling them.
If you like, I can mail you a sample log...