Since I deal with a client base that can be extremely fickle, I have always kept a long hand log as a record of every question, comment, and or conversation that I have with a client. I don't want someone to ever come back and say that I said this when in reality I said that. Corporate clients are very easy to deal with, especially after years of taking care of them. It's the leisure clients who want the perfect vacation at the right price that can be challenging. The worst - a hyper ADHD bride! Ugghhh, just shoot me now.
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Date: 2006-11-17 03:37 pm (UTC)