Network Solutions Continues to Fail

A while ago, I purchased a wildcard web certificate from Network Solutions. It is a renewal for an existing certificate we've had for years; the current version expires May 6 so I thought I'd get a start on it early.

Per usual, I purchased the certificate and assigned it to the domain name in question. I then submitted the CSR data, confirmed the point-of-contact information, etc., and Network Solution's website responded that validation was in progress. All of this is perfectly normal. And since this is a renewal, I used precisely the same information as used by the existing certificate: the prior one was processed cleanly and the data matches the domain's 'whois' record so it should all be smooth sailing.

When I checked back the following day, Network Solution's website appeared as though it never received the CSR data and required I resubmit it all again. Odd, but OK... I resubmitted the data.

A couple of days later, I checked back in. Same result: there was no trace of my CSR or data and it required me to resubmit it all again. I did so.

A couple of days later, the website was missing the data all over again. This time, I telephoned Network Solution's technical support line and their rep watched as I submitted my CSR --and then watched it vanish.

The rep the resubmitted the data herself. And the data disappeared.

We submitted a help desk ticket (1-515589907). This morning, Network Solutions indicated the problem was in the address field: we can't use state abbreviations but instead must spell out the state name in full. There was no explanation of why the data simply vanished and why no error message or warning email was sent when the error was detected. And there was no indication when this policy came into effect: the original certificate which expires May 6 was created using the abbreviation for the state name.

This morning, I resubmitted a revised CSR with the state name spelled out in full. And the CSR & data all vanished again without a trace. Twice. And still no error/warning message.

I've opened a new help desk ticket including all of this data. We'll see what happens.

Network Solutions Continues to Fail

A while ago, I purchased a wildcard web certificate from Network Solutions. It is a renewal for an existing certificate we've had for years; the current version expires May 6 so I thought I'd get a start on it early.

Per usual, I purchased the certificate and assigned it to the domain name in question. I then submitted the CSR data, confirmed the point-of-contact information, etc., and Network Solution's website responded that validation was in progress. All of this is perfectly normal. And since this is a renewal, I used precisely the same information as used by the existing certificate: the prior one was processed cleanly and the data matches the domain's 'whois' record so it should all be smooth sailing.

When I checked back the following day, Network Solution's website appeared as though it never received the CSR data and required I resubmit it all again. Odd, but OK... I resubmitted the data.

A couple of days later, I checked back in. Same result: there was no trace of my CSR or data and it required me to resubmit it all again. I did so.

A couple of days later, the website was missing the data all over again. This time, I telephoned Network Solution's technical support line and their rep watched as I submitted my CSR --and then watched it vanish.

The rep the resubmitted the data herself. And the data disappeared.

We submitted a help desk ticket (1-515589907). This morning, Network Solutions indicated the problem was in the address field: we can't use state abbreviations but instead must spell out the state name in full. There was no explanation of why the data simply vanished and why no error message or warning email was sent when the error was detected. And there was no indication when this policy came into effect: the original certificate which expires May 6 was created using the abbreviation for the state name.

This morning, I resubmitted a revised CSR with the state name spelled out in full. And the CSR & data all vanished again without a trace. Twice. And still no error/warning message.

I've opened a new help desk ticket including all of this data. We'll see what happens.