Credit Card Annoyance

[bjarvis]

When I logged into the web portal of my preferred credit card company, there was a generic announcement stating that because of security considerations, my old card was being replaced with a newly issued one.

This seems to be a generic precaution to many customers, not just me personally. Once I received and activated the new card and checked recent transactions, I could see nothing amiss. It took me the better part of two hours to switch all of the automatic charges from various vendors and service providers to the new card number.

The biggest worries are my recent Marriott hotel stay and the rental for the wireless broadband card, both of which were charged to the old card and neither of which have shown up in the transactions of the old or new card. I may have to contact them separately to see what's going on. *sigh*

Comments

[cjsmith.livejournal.com]

Often they'll automatically "forward" transactions that were, er, "in flight" at the time of the switch. That's what happened with mine, a year or so ago, anyway. I hope it works as smoothly for you.

[bjarvis.livejournal.com]

That seems to be what's happening for the most recent transactions. As near as I can tell, the recent Marriott tab is the only one which hasn't shown up yet... I hope it's just a delayed submission.

[abqdan.livejournal.com]

Nope. They honor any prior transaction, even the fraudulent ones. So your hotel bill will be paid, whether you like it or not!

[rwgill.livejournal.com]

This happened to me about 18 months ago however it was not handled well by the credit card company at all. My complaints about how it was handled were met with blah-blah-blah about necessity due to security concerns and zero acknowledgment that they botched the change.

I made a different card in my wallet the default and moved the poorly handled one to the backup position. It made me feel like I got a small piece of revenge.

[dendren.livejournal.com]

this has happened to me a few times. I guess yay them for protecting me from fraud but damn it's a pain in the ass. I always have at least a couple recurring auto payments that are annual that I forget about until I get grumpy messages the next year that my card is declined.

Ah, what would we do without plastic money?

[trawnapanda.livejournal.com]

did you get one of the new "chip and PIN" cards? My default card (CIBC Visa) was set to expire, and they sent me a new one, complete with chip, and messages about call this 866 number to validate. Which I duly did, only later realising that I'd just de-validated the old (6wks left to go) plastic. And I didn't have the PIN for this new card.

So I was without the default card for a weekend - the password came in a different mailer, and I 'meejutly went to a CIBC ATM and changed it to something I would remember.

I've used it several times since, but nearly all merchants hereabouts are still on the print-up-a-slip-and-sign-it system, I've not been asked to key in the PIN yet. Though a friend of mine who's just back from a couple of weeks in France & the UK, with his VISA, and said that's all they do in Europe - he didn't sign anything once.